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"Jam-packed with insight and experience."
- Operational Manager, Financial Services
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About This Seminar ...
This seminar provides the foundation for success in Business Process Management. It is a collaboration between BPTrends and Process Renewal Group: the two leading and most respected organizations in the world dealing with practical BPM approaches, BPM advice and knowledge transfer. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization.
The seminar introduces a systematic approach for planning, monitoring, measuring and managing your company's business process performance and for redesigning and improving specific processes. It provides a solid basis for anyone dealing with processes, from managers to change practitioners. This seminar establishes a methodology, a common language, and a baseline for success. It will be delivered in a lively, interactive and fun way by Roger Burlton; a BPM pioneer and thought leader.
What You Will Learn
How to model business processes The value and benefits of process-centric approach The principles of BPM and when and how to apply them BPM best practices, methodologies and techniques The respective roles of stakeholder management, process architecture, process analysis, process redesign, process improvement, process automation, and process governance - and how to make them work together. Basic BPM management and measurement techniques.
Benefits to Your Company
Be able to align your corporate strategy with well designed business model(s) Integrate your business process architecture with human performance and IT implementation plans. Make the right choices for your approach to business process change management and human change management Prepare for the strategic, tactical and operational perspectives in a comprehensive BPM framework Plan for cross-organization acceptance and implementation
What Makes This Seminar Unique
This seminar is unique in that it covers the entire spectrum of BPM issues from strategic perspectives to the process improvement and innovation all the way to implementation of technology and human change. Nowhere else will you find a session that introduces the BPM landscape to the novice and also puts all the pieces together in a common sense way for the experienced practitioner. You will get all points of view, you will interact with the facilitator and your peers, you will learn a lot and you will have fun while doing so.
Who Should Attend
This introduction to BPM is a must for everyone interested in business processes and their improvement using a variety of techniques. It is suitable for novices to learn what processes and BPM are all about and for those with some experience to connect all the dots. It's also designed for business managers, business analysts, and practitioners involved in process-based change and the automation of process solutions.
Seminar Outline
Why Business Processes?
What is driving a process approach to organizational management and change What is a business process? Process terms, rules and standards Process, maturity and readiness A three-tier methodology Some process analysis and design alternatives What are the benefits of BPM? What are organizations doing today Build a process architecture model
Case Study: A financial services firm discovers processes
Workshop: Testing your understanding of the principles
The Enterprise Level
Business strategy Stakeholder analysis Process architecture Model enterprise processes Define performance measures Establish process governance Align architectures Establish BPM Center Case study Exercises
Case Study: A manufacturer changes its strategy and architecture
Workshop: Building a Process Architecture and Prioritizing Changes
The Process Level
Process level projects Documenting processes Process analysis Lean and Six Sigma Process redesign Process improvement Innovation Exercises
Case Study: A distribution company changes its month end reporting process
Workshop: Building and Analyzing a Process Model
The Implementation Level
Case Study: A manufacturer implements an ERP system
Workshop: Identifying the elements of change
Pulling It All Together
Critical issues defined Your plan to get going
About Your Instructor
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ROGER T. BURLTON
Roger Burlton is a founder of BPTrends Associates and a member of its advisory board. In 1993 he
started the Process Renewal Group: a pioneering association of thought leaders in BPM. He is
considered a global innovator in methods for business and technology change and is recognized
internationally for his leadership. Roger has developed and chaired several high profile
conferences on advanced business and information management globally. His pragmatic BPM global
seminar series started in 1991 and Roger is the longest continuous running BPM educator in the
world. Roger's highly acclaimed book, Business Process Management: Profiting from Process is
regarded as the reference book for process professionals who want to conduct process strategy
and architecture initiatives as well as process renewal projects and process governance.
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