Overview
This seminar delivers the foundational skills and techniques required to analyze and improve existing
processes. It focuses on identifying opportunities for process change and presents the analysis, modeling
and design techniques and tools required to improve business performance.
Participants will learn to scope specific processes using graphical models to document results. They will
also learn how to define measurement techniques for evaluating outcomes and how to model as-is and to-be
process workflows using industry standard notations and some new templates. The class is organized around
a case study to be developed by attendees working in teams along with the instructor. The approach is
practical and business-oriented. Attendees will be able to immediately apply what they learn within their
own organization.
Special Note: This seminar is highly complementary to the material presented in the
preceding class, 'Enterprise Business Process
Management'. Overall the two seminars provide a complete methodology. However, the material in each
class can stand on its own for attendees with specific interests.
Learning Objectives
Discover how to appropriately analyze and scope a business process problem Create Scoping Charts and core-BPMN process flow diagrams Be able to select and apply the proper tools and techniques to model, analyze, manage, measure and improve processes Apply innovative creative thinking approaches and design techniques to process improvement Develop critical measures for evaluating business process performance Learn how to develop and apply testing, and validating methods to new process designs
Benefits to Your Company
Deliver visible performance improvements consistently Become better equipped to ensure a common approach Reduce the aggravation and resistance to change internally Develop better models and clearer communications Reduce the time for and pain of change Use a method that scales for both small and large projects Understand the roles and responsibilities of the people in the process Know when to use the right tools for the job (e.g. process value analysis, Lean, Six Sigma)
Audience
This course is designed for business analysts and process practitioners and provides a comprehensive introduction to the skills and techniques used in analyzing business processes and redesigning or improving processes.
Business and IT architects Business analysts Designers involved in process-managed organizations and process-based change Process automation developers TQM, Lean and Six Sigma team members Requirements specialists Project Managers, HR competency professionals, and change agents
Seminar and Workshop Outline
Course Organization and Basic Concepts
Analysis and redesign methodology Business process projects Business process principles
Group Workshop: What Are Your Redesign Problems?
Understand: Stakeholders & Vision
Activities in the Understand Phase Identify stakeholders Create a process vision statement Identify process project objectives and success criteria
Group Workshop: Develop the Process Vision and Objectives
Understand: Process Scope
The Process-in-Scope The Process Scope diagram Identify the Process/Subprocess-in-Scope Identify outputs, customers, measures & problems Identify inputs, suppliers, measures & problems Identify guides & controls, measures & problems Identify enablers, support processes, measures & problems Determine what the scope of the project will be
Group Workshop: Develop the Process Project Scope Diagram
Understand: Gap Model & Business Case
Analysis: Modeling the Process
Group Workshop: Model the Existing Process
Analysis: Analyzing the Process
Group Workshop: Analyze the Existing Process
Redesign the Process
From 'as-is' to 'to-be' The scope of the redesign effort Business model changes or discontinuous innovation Process change or architectural innovation Creative innovation tools and techniques
Group Workshop: Redesign the Existing Process
Implementation & Roll-Out
Wrap Up: Review and Summary
About Your Instructor
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ROGER T. BURLTON
Roger Burlton Roger T Burlton is the co-founder of BPTrends Associates, founder of
Process Renewal Group and the author of the thought leading book 'Business Process Management:
Profiting from Process'. He is considered an industry leader in the introduction of innovative
approaches for organizational and process change. He is recognized internationally for his
contributions in Business Process Management, Stakeholder Analysis, Strategic Architecture
Alignment, Prototyping and people-based Project Management Methodologies. He is regarded as a
realistic practitioner, who delivers pragmatic solutions for his global clients.
An exceptional speaker, he has chaired over thirty high-profile conferences on advanced business
process and information management around the world. To date, he has conducted over six hundred
seminars and has presented to over forty thousand professionals. His seminars have been translated
for diverse audiences around the globe.
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Registration Information:
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