About This Seminar ...
This seminar provides a comprehensive, up-to-the-minute examination of the state of the art and latest trends
in the rapidly evolving practice of Business Process Management (BPM). It addresses innovations in managing
the lifecycle of processes. It focuses on the critical role that processes play in the alignment of the
strategic objectives of the organization with what people do every day. It provides you with a set of
reusable and scalable methods, models and techniques that apply to whole enterprises - as well as to
specific processes within them.
This seminar is geared both to those with process experience who want to know what's new, as well as to
those seeking to learn a set of pragmatic best practices packaged into a reusable BPM framework. The
facilitated workshop sessions are case study based and are highly interactive. The approach will ensure
peer-to-peer learning with other attendees in small teams.
What You Will Learn ...
This session is intended to provide a complete approach for managing business processes as enterprise assets
and for conducting process change projects. You will learn about:
The latest in BPM practices and how they can work best for you A complete set of strategic, tactical and operational techniques in a comprehensive BPM framework and method How gain acceptance for the BPM value proposition How to build a solid process architecture that can be the foundation for process stewardship and measurement, as well as for the introduction of process technologies and IT architectures How to model, analyze and improve processes using consistent and repeatable approaches To apply breakthrough process innovation techniques How to institute day-to-day process management and governance for continued progress and control
What's Happening?
Relentless change and an increasing burden of compliance requirements are stretching the capabilities of
organizations to their limit. It is clear that simply working harder is no longer an option. Only those
with lean and reliable end-to-end processes will have the versatility to adapt quickly to change and to
do more with scarce resources.
Unfortunately, most deal with these problems through point solutions that are unaligned with one another.
The critical need is to conduct business process management at both the enterprise and process level and
get aligned under one consistent framework and management system. A high level of competency in
business-process techniques is therefore required. Managers, architects and analysts must have the
ability to strategize, architect, define, understand, analyze, improve, and communicate knowledge
about business processes for multiple purposes.
This seminar has been specifically designed to show you how to ...
Use an evolving yet proven and repeatable process management framework supported by straightforward yet innovative techniques Assess stakeholders' requirements and relationships on a continual basis Design processes and align them to business services and capabilities, technology enablers, human competencies, and governance programs Incorporate learning, feedback and knowledge-sharing Manage understanding, politics and commitments relentlessly to mitigate resistance Establish clear-cut mechanisms and responsibilities at all levels for an aligned and measured process performance scorecard that is balanced and traceable to strategic intent Exploit the potential of new technology and technical architectures
Learning Objectives ...
Attend the most comprehensive, longest-running and pragmatic BPM seminar in the world Conduct process initiatives that are aligned with enterprise goals and objectives Develop better process architectures that will last, scale and adapt Understand the needs of process and enterprise stakeholders Scope your process projects to be sure what's in and what's out Practice techniques in modeling, analyzing and improving processes Learn process innovation techniques Build a practical BPM Center of Expertise
What Makes This Seminar Unique ...
This seminar is unique in that it is built on lessons learned, both good and bad, from real companies,
real processes and real projects. It provides you with the latest practices to deal with real and tough
issues. It exposes what successful process-managed organizations have learned about what works and what
does not. It shows how real change management addresses all aspects of change concurrently. It is logical.
It is practical. It is comprehensive. It makes sense. It makes you think. It works!
The seminar is continuously updated with the newest lessons learned and consistently attracts experienced
professionals and managers from a variety of industries providing significant opportunity for
interaction and knowledge-sharing. The seminar's working sessions allow participants to practice
key techniques in small workgroups.
Benefits To Your Company
Anticipate and respond to changing business needs more quickly Deliver better process performance faster Align all processes with business strategy, IT and HR Continuously manage processes as assets of the enterprise Balance the competing requirements of functional and process stakeholders Make process technology work for your organization Analyze and design processes in a consistent manner that reduces business risk Get all people to change with less hassle
Seminar Outline
The Building Blocks of BPM
Business performance pressures, time, cost and agility Strategy, stakeholders and process architecture BPM projects BPM technologies An enterprise BPM framework The fit of Six Sigma and Lean
Enterprise Strategic Intent and Stakeholder Analysis: The Why of BPM
Using business objectives to align processes Stakeholder analysis (Who cares?) Vision, goals, KPIs, and strategic objectives Critical success factors (CSFs) and key capabilities Alignment and change criteria
Workshop: What are your strategic and stakeholder criteria?
Process Architecture: The Foundation for Management of Processes
A lifecycle approach for developing your process architecture Using frameworks and industry reference models Building the process architecture Process scoping and definition Process/stakeholder mapping
Workshop: What is your process architecture?
Process Organization Design and Measurement
Process management up, down and across the organization Mixing process and functional structures Responsibilities and incentives for management Measurement and management scorecards
Workshop: What are the measures for your architecture?
Aligning Enterprise Capabilities (Technological, Human and Facility)
Process-Driven enterprise architecture and Service Oriented Architecture (SOA) Business Process Management Systems (BPMS) and Business Activity Monitoring (BAM) Technology principles and standards Human competency alignment Prioritizing Changes
Workshop: What are your priority processes for the change program?
Define the Process Improvement Project
Establish process vision and stakeholder goals Define project performance measures/targets Determine process scope Prepare the business case Setting process standards and tools Launch the human change program
Workshop: What is the project scope of your chosen process?
Understand the Current Process
Workshop: What are the current process model and causes of gaps
Renew/Innovate the Process
Benchmark and research ideas Gather alternate process frameworks Formulate alternative solutions using innovation techniques Model potential solutions Align Business Rules to the process design Validate recommended solution Update the transformation strategy and business case
Workshop: What are some potential innovations for process redesign?
Human Change Management: Perceptions and Politics
Understanding concerns of executives, management and staff A method and tools for mitigating concerns Incentives and evaluation systems A communications strategy
Workshop: What are your stakeholders' concerns and how will you communicate to mitigate them?
Establishing a BPM Center of Expertise (CoE)
Objectives of your Center: advisory vs control style choices Possible BPM support services BPM CoE roles and required competencies BPM governance options A Framework for running the CoE
Workshop: What is your CoE plan for BPM support?
Summary
About Your Instructor
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ROGER T. BURLTON
Roger T. Burlton is a true BPM pioneer. He is the founder of Process Renewal Group and author of the
widely-read book Business Process Management: Profiting from Process. He is considered a global
leader in the introduction of innovative yet practical approaches for process and organizational
change. He is regarded as an engaging speaker and facilitator who is always focused on ensuring
participants' needs are being met. Mr. Burlton chairs a number of high-profile conferences on
Advanced Business, Process and Information Management around the world each year. To date, he
has conducted over 600 seminars and has presented to over 25,000 professionals. His various
business process seminars are the longest running series in the world and can be found on
many continents and in a number of languages.
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