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"Interesting and valuable seminar, well prepared. Practical exercises bring special value-add."
- Lead IT Analyst, Consulting Services
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Business Process Modeling, Analysis and Design:
Practitioners Workshop (4-Day Seminar)
by Kathy A. Long
A 'must' for business and IT analysts, managers and consultants involved in supporting transitions resulting from mergers or acquisitions, organizations involved in process-based change, or automation of process solutions."
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About This Seminar ...
This workshop-oriented session is the most practical, real-world oriented seminar of its kind. It is also
the longest running session on process modeling, analysis and design in the world. It is the leading
"how-to" for the tactical aspects of process improvement project work.
Attendees have a unique opportunity to gain knowledge first-hand from an instructor who is one of the
pioneers in training and consulting in business process. It is completely vendor-independent and based
on knowledge gained from 20 years of consulting and training with hundreds of organizations around the
world. No other offering is as complete or comprehensive in its approach.
Any organization that has been involved in a merger or acquisition or just wants to become more efficient,
effective and adaptable in the current economic environment will benefit from the knowledge and skills that
participants gain in this seminar. The workshop has been presented over 500 times to more than 10,000
professionals, including many of the Fortune 500 companies, several government agencies and most of the
major consulting firms. It can be found on many continents and in a number of languages.
What Makes This Seminar Unique ...
This seminar is based on practical real-world knowledge, not theoretical concepts. It is organized around a
case study that will be developed by attendees in small-team intensive workshops. Attendees will gain
practical knowledge and techniques that can be used as the basis for accelerating their own projects.
The seminar utilizes a hands-on and business-oriented approach with technology discussed as a support
mechanism. The content is comprehensive, in-depth and universally applicable, enabling attendees to
immediately apply what they learn to any process in any industry or organization. Past participants
using these techniques have achieved improvements to process efficiency in excess of one thousand percent.
Learning Objectives ...
Communicate and sell process concepts and change in an organization Understand powerful techniques for process modeling and analysis Define and evaluate current organizational processes Learn how to involve the business and technology groups in process improvement Appreciate the importance of change management in process improvement Gain insight into the various modeling notations, including BPMN Obtain valid process information from various audiences Prevent common pitfalls in process improvement projects Properly manage the "people" aspect of process redesign
Intended Audience ...
Staff of organizations involved in mergers or acquisitions Business Process Management (BPM) Team Members IT Strategist Business Analyst Systems Analyst Enterprise Architect Consultant Process Analyst Operations Manager Project Manager TQM and Six Sigma Project Managers and Team Members Change Agents who must influence cultural and behavioral transformation HR Professionals dealing with the introduction of new competencies and organization designs Anyone involved in process change
Seminar & Workshop Outline
Introduction to Business Process Management
Defining a common language for business process A clear, concise definition of process Basic concepts of a process architecture Introduction to a framework for successful process-based change Integration of business process management with technology
Define Process Projects
Identification of process stakeholders Defining a process performance strategy Creating and controlling project scope Getting the business & technology groups involved Learning how to deal with fuzzy process boundaries Understanding the unique aspects of process projects Introducing change in an organization
Case Study: Workshop 1
Defining Project & Process Scope
Basic Concepts of Process Models
Identifying modeling standards Defining IGOE's (Input, Guide, Output & Enabler) Modeling the "right" process information Documenting process quickly and accurately
Case Study: Workshop 2
Modeling Process
Information Gathering & Facilitation
Identifying sources of process knowledge Building buy-in for change Preparation for: Interviews vs. Facilitated Workshops Gathering process information using facilitated workshops
Characteristics of excellent facilitators Guidelines to enhance listening skills Handling difficult situations
Obtaining process knowledge from specific audiences
Executives External stakeholders Workers
Information gathering tools and techniques
Checklists Documentation Roles Best practices
Case Study: Workshop 3
Modeling Process
Modeling Notations
Defining types of process models How and when to use BPMN Modeling exceptions Modeling ad hoc process Understanding the relationship between processes and business rules Creating process models that help sell changes
Measuring Processes
Determining the appropriate measurements Defining measurement criteria Designing measurement techniques Importance of balanced measures
Case Study: Workshop 4
Measuring Process
Analyzing Processes
Prioritizing the focus of analysis Understanding how to use the information gathered in modeling & measurement Performing gap analysis to identify problems Utilizing Six Sigma analysis techniques Implementing Use Cases Finding "root cause" using different techniques Identifying and Implementing "quick wins"
Case Study: Workshop 5
Analyzing a Process
Creating New Processes
Researching innovative processes Benchmarking process information Building evaluation criteria Creating innovation solutionss Evaluating alternatives
Case Study: Workshop 6
Creating a Process
Designing New Processes
Validating New Processes
Selection of Tools - Reference Section Only
Aligning process improvement activities with requirements Aligning requirements with tool capabilities Building the evaluation matrix Sources for tool specific information
About Your Instructor
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KATHY A. LONG
Kathy A. Long, a Principal of the Process
Renewal Group, and President of her own company, Innovative Process Consulting, has been helping
organizations understand and improve their business performance through improved processes since
the mid-1980's. She has experience improving processes in a wide variety of industries worldwide,
including leasing, manufacturing, pharmaceuticals, telecommunications, financial services,
petrochemicals, government and retail.
Ms. Long brings a very practical, common-sense approach to process improvement, applying a variety
of techniques and the application of innovative concepts to help move organizations forward with
better, more effective and adaptable processes. Working with clients, she has enabled them to
increase the efficiency of their processes by more than one thousand percent. She is regarded
as a realistic practitioner who believes people are one of the critical factors for success in
any process improvement initiative and coined the phrase, "People are the Process."
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Registration Information:
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