About This Seminar ...
This workshop-oriented session is like no other session of its type offered anywhere in the world. It is
the longest running session on process modeling, analysis and design in the world. It specifically
addresses the tactical aspects of process improvement project work. Attendees have a unique opportunity
to gain knowledge first-hand from an instructor who is one of the pioneers in training and consulting for
the area. It is completely vendor-independent and based on knowledge gained from over 17 years of consulting
and training with hundreds of organizations of all types around the world. No other offering is as complete,
comprehensive or real-world in its approach.
The workshop has been presented over 500 times to more than 10,000 professionals including major consulting
firms, many of the Fortune 500 companies, and several government agencies. It can be found on many continents
and in a number of languages.
What Makes This Seminar Unique ...
This seminar is organized around a case study that will be developed by attendees in small-team intensive
workshops. Attendees will learn patterns that can be used as the basis for accelerating their own projects.
The approach is hands-on and business-oriented, with technology discussed as a support mechanism. The content
is comprehensive, in-depth and universally applicable, enabling attendees to immediately apply what they learn
to any process in any industry.
Learning Objectives ...
The importance of properly managing the "people" aspect of process redesign. A clear, concise definition of process that can be used to evaluate each company's current process work Critical success factors for process improvement. How to plan and conduct facilitated sessions designed to gain information about processes. Practical process modeling and analysis and design techniques. An understanding of the various modeling notations, and when and how each can be used effectively to understand, communicate and analyze process. The enterprise and tactical modeling tools currently available. Tips and techniques for avoiding common pitfalls in process improvement projects.
Intended Audience ...
Business Process Management Team IT Strategist Business Analyst Systems Analyst Enterprise Architect Consultant Operations Manager Project Manager TQM and Six Sigma Project Managers and Team Members Change Agents who must influence cultural and behavioral transformation HR Professionals dealing with the introduction of new competencies and organization designs
Seminar & Workshop Outline
Introduction to Business Process Management
Developing a common language for business process Clarifying communication about business processes Introduction to a framework for successful process-based change Integrating re-engineering and systems design and development
Define Process Projects
Significance of identifying process stakeholders Identify process performance targets How to define a project scope with stability Getting the business & technology groups involved Learning how to deal with fuzzy process boundaries Techniques for defining and controlling scope Defining the project team
Case Study: Workshop 1
Defining Project & Process Scope
Modeling Current Processes
Establishing modeling standards Modeling the "right" process information Understanding process components Documenting IGOE's (Input, Guide, Output & Enabler)
Case Study: Workshop 2
Modeling Process
Information Gathering & Facilitation
Identifying sources of process knowledge Starting to build buy-in for change Conducting successful facilitated sessions Gathering process information using appropriate techniques Knowing what information about the process is essential Interviews vs. workshops Facilitated sessions for information gathering
One-way vs. two-way communication Barriers to effective communication Guidelines to enhance listening skills Group decision-making styles, problem-solving orientations How to handle difficult situations that can arise Balancing the needs of a group
Interviews for information gathering
Executives External stakeholders Workers
Interviewing tools and techniques
Checklists Documentation Roles Best practices
Case Study: Workshop 3
Interviewer Role Play - Extracting the "Right" Information
Modeling Process Information
Defining other types of models Modeling exceptions Modeling variations in process Knowing which models are appropriate and when Practical tips and techniques
Measuring Processes
Determining the appropriate measurements Defining measurement criteria Designing measurement techniques Importance of balanced measures
Case Study: Workshop 4
Measuring Process
Analyzing Processes
Prioritizing the focus of analysis Understanding how to use the information gathered in modeling & measurement Knowing where and when to use techniques like Six Sigma & Use Cases Analysis techniques for finding the "root cause" of the problem Identifying "quick wins"
Case Study: Workshop 5
Analyzing a Process
Creating New Processes
Researching innovative processes Benchmarking Building evaluation criteria Breaking through the creative barriers Creative workshop techniques Evaluating alternatives
Case Study: Workshop 6
Creating a Process
Designing New Processes
Validating New Processes
Case Study: Workshop 7
Validating a Process
Selection of Tools
Defining the BPR activities Aligning activities with requirements Aligning requirements with tool capabilities Building the evaluation matrix Sources for tool specific information
About Your Instructor
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KATHY A. LONG
Kathy A. Long is a member of the Process Renewal Group. She has over 18 years of practical process
improvement experience. She divides her time between assisting clients with their process
improvement projects, and training companies in process improvement. She has spoken at
several conferences around the world, including the BPM Conference, Enterprise Architecture
Conference, the Business Rules Forum and the European BPM Conference. To date she has conducted
over 500 seminars and has presented to over 10,000 professionals around the globe.
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