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Business Process Modeling, Analysis and Design:
Practitioners Workshop (4-Day Seminar)
by Kathy A. Long
"A 'must' for business and IT analysts, managers and consultants involved in supporting process-managed organizations, process-based change, and automation of process solutions."
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About This Seminar ...
This workshop-oriented session is like no other seminar of its type. It is the longest running session on
process modeling, analysis and design in the world. It specifically addresses the tactical aspects of process
improvement project work. Attendees have a unique opportunity to gain knowledge first-hand from an instructor
who is one of the pioneers in training and consulting for the area. It is completely vendor-independent and
based on knowledge gained from over 18 years of consulting and training with hundreds of organizations
around the world. No other offering is as complete, comprehensive or real-world in its approach.
Any organization that needs to save money, become more efficient, effective and adaptable in the current
economic environment will benefit from the knowledge and skills that participants gain from this seminar.
The workshop has been presented over 500 times to more than 10,000 professionals including major consulting
firms, many of the Fortune 500 companies, and several government agencies. It can be found on many continents
and in a number of languages.
What Makes This Seminar Unique ...
This seminar is organized around a case study that will be developed by attendees in small-team intensive
workshops. Attendees will learn patterns that can be used as the basis for accelerating their own projects.
The approach is hands-on and business-oriented, with technology discussed as a support mechanism. The content
is comprehensive, in-depth and universally applicable, enabling attendees to immediately apply what they
learn to any process in any industry. In addition, using these techniques organizations have seen results
in excess of one thousand percent improvement to process efficiency.
Learning Objectives ...
The most powerful techniques for process analysis. A clear, concise definition of process that can be used to evaluate each company's current process work. Ability to identify the “real” problems in a process. Practical process modeling and design techniques. An understanding of the various modeling notations, and when and how each can be used effectively to understand, communicate and analyze processes. How to plan and conduct facilitated sessions designed to gain information about processes. Tips and techniques for avoiding common pitfalls in process improvement projects. The importance of properly managing the "people" aspect of process redesign
Intended Audience ...
Business Process Management Team IT Strategist Business Analyst Systems Analyst Enterprise Architect Consultant Process Analyst Operations Manager Project Manager TQM and Six Sigma Project Managers and Team Members Change Agents who must influence cultural and behavioral transformation HR Professionals dealing with the introduction of new competencies and organization designs
Seminar & Workshop Outline
Introduction to Business Process Management
Developing a common language for business process A clear, concise definition of the difference between process and activity Introduction to a thoroughly documented framework for successful process-based change Integrating re-engineering and systems design and development
Define Process Projects
Significance of identifying process stakeholders Identify process performance targets How to define a project scope with stability Getting the business & technology groups involved Learning how to deal with fuzzy process boundaries Techniques for defining and controlling scope Defining the project team
Case Study: Workshop 1
Defining Project & Process Scope
Modeling Current Processes
Establishing modeling standards Modeling the "right" process information Importance of the model when analyzing the process Techniques for modeling process quickly and accurately Understanding process components Documenting IGOE's (Input, Guide, Output & Enabler)
Case Study: Workshop 2
Modeling Process
Information Gathering & Facilitation
Identifying sources of process knowledge Starting to build buy-in for change Conducting successful facilitated sessions Gathering process information using appropriate techniques Knowing what information about the process is essential Interviews vs. workshops Facilitated sessions for information gathering
One-way vs. two-way communication Barriers to effective communication Guidelines to enhance listening skills Group decision-making styles, problem-solving orientations How to handle difficult situations that can arise Balancing the needs of a group
Interviews for information gathering
Executives External stakeholders Workers
Interviewing tools and techniques
Checklists Documentation Roles Best practices
Case Study: Workshop 3
Interviewer Role Play - Extracting the "Right" Information
Modeling Process Information
Defining types of process models Modeling exceptions Modeling variations in process Knowing which models are appropriate and when Practical tips and techniques
Measuring Processes
Determining the appropriate measurements Defining measurement criteria Designing measurement techniques Importance of balanced measures
Case Study: Workshop 4
Measuring Process
Analyzing Processes
Prioritizing the focus of analysis Understanding how to use the information gathered in modeling & measurement Understanding how to use a good process model to identify opportunities Knowing where and when to use techniques like Six Sigma & Use Cases Analysis techniques for finding the "root cause" of the problem Identifying "quick wins"
Case Study: Workshop 5
Analyzing a Process
Creating New Processes
Researching innovative processes Benchmarking Building evaluation criteria Breaking through the creative barriers Creative workshop techniques Evaluating alternatives
Case Study: Workshop 6
Creating a Process
Designing New Processes
Properties of a good process Guidelines for process design How to create completely new processes
Validating New Processes
Case Study: Workshop 7
Validating a Process
Selection of Tools
Defining the BPR activities Aligning activities with requirements Aligning requirements with tool capabilities Building the evaluation matrix Sources for tool specific information
About Your Instructor
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KATHY A. LONG
Kathy A. Long, a Principal of the Process
Renewal Group, and President of her own company, Innovative Process Consulting, has been helping organizations understand and improve their business performance through improved processes since the mid-1980’s. She has experience improving processes in a wide variety of industries worldwide, including leasing, manufacturing, customer service, telecommunications, banking, petrochemicals, government and retail. Ms. Long brings a very practical, common sense approach to process improvement, applying a variety of techniques and the application of innovative concepts to help move organizations forward with better more effective and adaptable processes. Working with clients, she has enabled them to increase the efficiency of their processes by literally thousands of percent.
She is regarded as realistic practitioner who believes people are one of the critical factors for success in any process improvement initiative and coined the phrase, “People are the Process”.
Ms. Long speaks at numerous conferences and leadership events around the world, including the BPM Conference, Enterprise Architecture Conference, the Business Rules Forum and the European BPM Conference. To date she has conducted hundreds of seminars world-wide, and has presented to tens of thousands of professionals.
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