Overview
This seminar provides a comprehensive examination of the state of the art in Enterprise-Level Business
Process Management (BPM). It addresses the latest thinking and practices in managing business processes
as assets of the enterprise. It focuses on the critical role that processes play in connecting the
strategic objectives of the organization with its resources. It defines the framework to assure alignment
of what people do every day. It is insightful for experienced practitioners but also suitable for those
without significant process experience seeking to learn a set of pragmatic practices packaged into a
reusable method. The facilitated workshop sessions are highly interactive with the instructor and ensure
experience-sharing with other delegates.
Built on lessons learned from real companies which will be examined, this seminar provides you with
practices to deal with the real and tough challenges you are facing. Delegates will benefit from the
experience and wisdom of the world leader on the topic. Roger Burlton was the first in the world to teach
this topic and to implement it. His book, Business Process Management: Profiting from Success, is the
foundation for this body of knowledge.
Special Note: This seminar is highly complementary to the material presented in the following class,
'Business Process Improvement Projects'. Overall the two seminars provide a complete methodology. However,
the material in each class can stand on its own for attendees with specific interests.
Learning Objectives
Understand what's happening in strategic-level BPM practices Be able to apply enterprise-wide and process-level techniques that are practical Set up an internal pragmatic BPM Center of Expertise Learn how to sell the Enterprise BPM value proposition and gain cross-organizational acceptance Be able to develop a process architecture that is the foundation for planning, budgeting, organization design, compliance, change management, SOA, and the introduction of breakthrough BPMS technologies See how to institute day-to-day process management and governance frameworks for continued progress
Benefits to Your Company
Anticipate and respond to changing business needs more quickly Deliver better business performance faster Align all programs of business change and process governance with IT and HR strategies Continuously manage processes as assets of the enterprise Balance the competing requirements of speed vs. agility Make process technology work for your organization Define and manage an aligned program of change successfully Get all people to change with less hassle
Audience
This BPM seminar is the global benchmark for enterprise BPM from the leading practitioner in the field. It is a must for Business and IT Strategists, Business Analysts, System Analysts, Executives, Managers and Professionals involved in process-managed organizations, process-based change, and automation of process solutions.
Business and IT Architects Business Analysts Business and IT Strategists CIOs, Management and IT Consultants Change Management Team Members Business Process Management Teams Line of Business Managers and Executives Project and Program Managers Quality Program Professionals
Seminar and Workshop Outline
The Foundation of BPM
Business performance pressures: time, cost and agility Integrity, alignment and traceability through BPM Strategy, stakeholders and process maps BPM technologies A BPM methodology framework The fit of Six Sigma and Lean
Enterprise Strategic Intent and Stakeholder Analysis: The Why of BPM
Using business objectives to aligning processes Stakeholder analysis (who cares?) Vision, goals, KPIs and strategic objectives (the enterprise criteria) Alignment and change criteria
Group Workshop: What are the strategic and stakeholder criteria for your processes?
Process Architecture: The Foundation for Enterprise Governance and Process Management
An asset lifecycle approach for developing your process architecture Using frameworks and industry reference models Process scoping and enterprise process mapping Process / stakeholder alignment Using the architecture to handle compliance requirements
Group Workshop: What is your processes architecture map?
Process Organization, Measurement Systems, and Governance
A process governance framework Ongoing process management up and down the organization chart The matrix revisited: optimizing process and functional structures Responsibilities and incentives for stewardship/ownership/management Process-managed scorecards, alignment and traceability
Incorporating Information, Knowledge and Business Rules
Cross-referencing information to the Process Architecture Map Combining knowledge learning and process feedback Separating business rules from processes for agility
Aligning Enterprise Capabilities (Technological, Human and Facility)
Process-driven enterprise architecture and the Zachman Framework The process architecture as the foundation for Service Oriented Architecture (SOA) Business process management systems (BPMS) Business activity monitoring (BAM) Technology standards Human competency alignment Facility requirements
Prioritizing Changes and Establishing a Transformation Portfolio
Value and performance-driven process prioritization models Rationalizing existing initiatives Re-aligning budgets and resources Tools for managing process and program knowledge
Group Workshop: What are your priority processes for renewal?
Human Change Management: Perceptions and Politics
Understanding concerns and fears of executives and staff A method and tools for navigating fear Incentives and evaluation systems A communications strategy
Group Workshop: What are your stakeholders' concerns and how will you communicate to mitigate them?
Building a BPM Center of Expertise
BPM Support Services Catalog BPM support roles and required competencies Gaining credibility and trust COE versus governance
Summary:
About Your Instructor
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ROGER T. BURLTON
Roger Burlton Roger T Burlton is the co-founder of BPTrends Associates, founder of
Process Renewal Group and the author of the thought leading book 'Business Process Management:
Profiting from Process'. He is considered an industry leader in the introduction of innovative
approaches for organizational and process change. He is recognized internationally for his
contributions in Business Process Management, Stakeholder Analysis, Strategic Architecture
Alignment, Prototyping and people-based Project Management Methodologies. He is regarded as a
realistic practitioner, who delivers pragmatic solutions for his global clients.
An exceptional speaker, he has chaired over thirty high-profile conferences on advanced business
process and information management around the world. To date, he has conducted over six hundred
seminars and has presented to over forty thousand professionals. His seminars have been translated
for diverse audiences around the globe.
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Registration Information:
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